Privacy Policy

• Account details: your name, email address and password. If you sign in with Google, we receive your name, email address and profile picture from Google. We never see your Google password.
• Order details: the items you order, your delivery address (sector, road and house details), your phone number and how you chose to pay.
• Payment information: if you pay online, the payment is handled by our payment partner. We receive only the result of the payment and a transaction reference, not your bKash PIN or OTP.
• Basic technical data: cookies needed to keep you signed in and to remember your cart.

• to create and manage your account and let you sign in;
• to take, prepare and deliver your orders and to contact you about them;
• to process payments and refunds;
• to keep the website secure and prevent fraud or abuse;
• to answer your questions and complaints.

We do not sell your personal information, and we do not send marketing messages without your consent.

• Our staff and riders see the details they need to prepare and deliver your order, such as your name, address and phone number.
• bKash, our online payment partner, processes online payments under its own privacy policy.
• Service providers that host our website and database, and Google if you choose to sign in with Google.
• Authorities where we are required to do so by law.

We use a secure cookie to keep you signed in. Your cart and your most recent order are stored in your browser so they are still there when you come back. We do not use advertising or tracking cookies.

Your account details are kept while your account is active. Finished orders are kept for a limited period for record keeping and handling any complaint, and are then deleted. Abandoned online orders that were never paid are deleted automatically. We may keep some records for longer where the law requires it.

Passwords are stored in scrambled (hashed) form, and the site is served over an encrypted connection. No system is completely secure, so please keep your login details private.

You can view and update your name, phone number and address in your account. To ask for a copy of your information, a correction, or the deletion of your account, contact us using the details below and we will help.

We may update this policy from time to time. The date at the top shows when it was last changed.

01636-777600 · contact.foodmela@gmail.com
31 Shah Makhdum Avenue, 12/13 Mor, Sector 12, Uttara, Dhaka-1230