Refund & Cancellation Policy

You can ask us to cancel an order only while it is still waiting for confirmation. Once the restaurant has confirmed it, the kitchen starts cooking straight away and the order can no longer be cancelled.

To request a cancellation, call us on 01636-777600 as soon as possible after placing the order.

We may also cancel an order ourselves, for example if an item has run out, the delivery address is outside our delivery area, or we cannot reach you. In that case you will not be charged.

You are entitled to a refund or a replacement if:

• your order is cancelled by us after you have paid online;
• you receive the wrong item, or an item is missing from your order;
• the food arrives spoiled, or is not safe or fit to eat;
• you were charged more than once for the same order.

Refunds are not given for a change of mind, for delays caused by traffic, weather or an incorrect or unreachable address or phone number, or for food that you have eaten without raising a problem.

Please contact us within 2 hours of delivery by phone on 01636-777600 or by email at contact.foodmela@gmail.com. Give your order details and, for quality or wrong-item complaints, a photo of the food if you can. We will review your report and reply as quickly as we can.

• Paid with bKash: the refund goes back to the bKash account you paid from. After we approve it, it normally reaches your bKash account within a few working days.
• Cash on delivery: if the order is wrong, you do not have to pay for the affected items. If you have already paid, we will return the money in cash or by mobile wallet, whichever you prefer.

Where only part of the order is affected, we refund the affected items. Delivery charges, where applicable, are refunded only if the whole order is cancelled or undelivered because of us.

If an online payment fails, no order is placed and you are not charged. If money has been taken from your account but you did not receive an order confirmation, contact us with the payment details and we will check it. Amounts taken in error are returned to your account.

01636-777600 · contact.foodmela@gmail.com
31 Shah Makhdum Avenue, 12/13 Mor, Sector 12, Uttara, Dhaka-1230